Privacy Policy of Pan American Riders

Last Updated: December 28, 2025

Pan American Riders is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or participate in our guided motorcycle tours in Colombia.

Pan American Riders is a travel agency established in Colombia. We specialize in guided motorcycle tours. We do not rent motorcycles. Motorcycles are provided exclusively as part of our guided tour services.

  1. Information We Collect

We collect personal information when you contact us, make a reservation, or participate in a tour. This information may include:

  • Full name
  • Email address
  • Phone number
  • Nationality
  • Passport or identification number
  • Motorcycle license information and riding experience
  • Emergency contact information
  • Payment related information, noting that Pan American Riders does not store bank or credit card details
  1. Use of Personal Information

Personal information is collected and used for the following purposes:

  • Processing reservations and tour bookings
  • Confirming payments and security deposits
  • Providing operational and safety related tour information
  • Communicating before, during, and after the tour
  • Complying with Colombian legal and regulatory requirements
  • Improving our services and customer experience
  1. Sharing of Information

Pan American Riders does not sell, rent, or trade personal data.

Personal information may be shared only when necessary to fulfill tour related services, such as:

Payment processing providers

Insurance providers related to the tour

Legal or governmental authorities when required by Colombian law

All third parties are required to handle personal data in accordance with applicable data protection regulations.

  1. Data Protection and Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, or loss.

While we take appropriate precautions, no data transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

  1. Data Retention

Personal information is retained only for the period necessary to fulfill the purposes described in this policy or as required by Colombian law.

  1. Your Rights as a Data Subject

In accordance with Colombian data protection regulations, you have the right to:

  • Access your personal data
  • Request correction or updating of inaccurate information
  • Request deletion of personal data when legally applicable

Requests related to personal data may be submitted to:

info@panamriders.com

  1. Cookies and Website Usage

Our website uses cookies to enhance navigation and improve user experience.

You may configure your browser to block or limit cookies. Please note that disabling cookies may affect certain website functionalities.

  1. Reservations, Payments, and Deposits

When booking a tour, a non refundable booking fee is required and deducted from the total tour price:

  • One day tours: 50 USD
  • Multi day tours: 500 USD

A refundable security deposit is required before the start of the tour to cover potential motorcycle damages:

  • One day tours: 1.000 USD
  • Multi day tours: 2.000 USD

Security deposits are refunded after the tour following motorcycle inspection, provided there is no damage, in accordance with our Terms and Conditions and Security Deposit Agreement.

  1. External Links

Our website may contain links to third party websites. Pan American Riders is not responsible for the content or privacy practices of such websites.

Users are encouraged to review the privacy policies of external sites before providing any personal information.

  1. Changes to This Privacy Policy

Pan American Riders reserves the right to modify this Privacy Policy at any time.

Updates become effective once published on the Pan American Riders website. Users are encouraged to review this policy periodically.

  1. Contact Information

For questions regarding this Privacy Policy or the handling of personal data, please contact:

Email: info@panamriders.com

Phone: +57 323 348 4102

Pan American Riders values your trust and is committed to protecting your personal information while delivering safe, professional, and memorable motorcycle tour experiences in Colombia.